Refund policy

Return & Refund Policy – Elanique

At Elanique, your satisfaction is our top priority. If something isn't quite right with your purchase, we’re here to make the return process as smooth and transparent as possible. Please read our return policy carefully before initiating a return.

1. Eligibility for Returns

We accept returns within 14 calendar days from the date your order is delivered. To be eligible for a return:

  • Items must be unused, unwashed, and in the same condition as when received.

  • Items must have all original tags attached and be returned in original packaging (including dust bags or boxes, if applicable).

  • Items must be free from makeup marks, deodorant stains, perfume, or any other signs of wear.

We reserve the right to refuse returns that do not comply with these conditions.

2. Non-Returnable Items

Certain categories of products cannot be returned for hygiene or safety reasons. These include:

  • Final sale or clearance items

  • Undergarments and lingerie

  • Swimwear (if the hygiene sticker has been removed)

  • Earrings and pierced jewelry

  • Gift cards

  • Wigs
  • Shoes/Boots

Please make sure you read the product description carefully before making your purchase.

3. How to Request a Return

To start a return process:

  1. Contact us at support@elanique.shop with your order number, the items you wish to return, and the reason for the return.

  2. Once your return is approved, you will receive detailed return instructions, including the return address.

  3. Carefully pack the item(s) and send them to the provided address. We recommend using a trackable shipping service to ensure safe delivery.

Note: Unauthorized returns without email confirmation may be rejected or delayed.

4. Refunds

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

  • Refunds via card typically take 

    5–10 business days

     to appear, depending on the card issuer

  • Refunds will not include original shipping costs.

  • If the product was purchased using a discount or promotion, the refund will reflect the amount actually paid.

In case of late or missing refunds, please check with your bank or credit card company first. If the issue persists, contact us at support@elanique.shop.

5. Exchanges

We do not currently offer direct exchanges. If you would like a different size, color, or item, we recommend:

  • Returning the item you no longer want

  • Placing a new order for the preferred item separately

This ensures faster processing and better availability of stock.

6. Damaged or Incorrect Items

If you receive an item that is defective, damaged, or not what you ordered:

  • Contact us within 3 calendar days of delivery at support@elanique.shop

  • Include your order number, a brief description of the issue, and clear photos of the item(s)

We will prioritize resolving the issue as quickly as possible, including sending a replacement or issuing a full refund.

7. Return Shipping Costs

  • Return shipping costs are the responsibility of the customer, unless the return is due to a faulty or incorrect item sent by us

  • We do not refund original shipping charges unless the item was faulty or incorrect

  • If the return is accepted and determined to be our error, we will cover the return postage

8. International Returns

We accept international returns, but please note:

  • Return shipping, duties, and taxes are at the customer’s expense

  • We recommend checking with your local customs office regarding any additional fees that may apply

9. Final Notes

  • We are not responsible for returned items lost or damaged in transit

  • Please retain proof of postage and tracking information until your return is fully processed

  • Abuse of the return policy may result in refusal of future orders

If you have any further questions regarding your return or refund, feel free to reach out to our customer care team at support@elanique.shop. We’re here to help and will respond within 1–2 business days.

Thank you for shopping with Elanique.